Find answers to common questions about shopping with My Pet Stuff. If you need further help, email russell.dolman@btinternet.com.
How do I choose the right product for my pet?
Check the product description, measurements, materials, and care instructions before ordering. Consider your pet's size, age, behaviour, and individual needs. If you need help understanding a listing, contact us. For health or medical suitability, ask a qualified veterinary professional.
Where do you deliver, and what does shipping cost?
Review the delivery options and charges displayed at checkout for your address. If no option is available, contact us before ordering so we can help clarify whether delivery is possible.
When will my order arrive?
Refer to any delivery estimate provided at checkout or in your order communications. If no estimate is shown and you need an item by a particular date, contact us before ordering. Estimates are not guaranteed dates unless expressly agreed.
How can I check my order's progress?
Check your order emails for any dispatch or tracking information supplied. If you cannot find an update, email us with your order number and the email address used at checkout.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you would like to make. Changes may not be possible once processing or dispatch has progressed. Your statutory cancellation rights are unaffected.
What if I entered the wrong delivery address?
Email us promptly with your order number and the correct address. We will explain whether an amendment is still possible. Address changes cannot be guaranteed after dispatch.
What if my order is delayed or missing?
Check any available delivery updates, then contact us with your order number and details of the issue. We can investigate and arrange the appropriate next steps.
What should I do if an item is damaged or incorrect?
Contact us with your order number and a description of the issue. Photographs of the item and packaging can help us investigate, but your statutory rights do not depend on providing photographs or retaining original packaging.
Can I return an item?
Contact us for return instructions and information about the rights and options that apply to your order. Confirm the return destination before posting an item. Our correspondence address is not automatically the return address, and your statutory rights remain unaffected.
Which payment methods can I use?
Review the payment methods displayed at checkout for your order. Never send full payment card details or account passwords by email.
How should I use and care for a pet product?
Follow the manufacturer's instructions and any guidance on the product listing or packaging. Supervise your pet where appropriate, check products regularly for wear or damage, and stop using an item if it becomes unsafe.
How do I contact My Pet Stuff?
Email russell.dolman@btinternet.com. For order-related enquiries, include your order number and a brief explanation so we can identify your purchase and assist you.