Last updated: 4 October 2026
About this policy
My Pet Stuff operates this store and website, including its information, content, features, products, and services (the Services). Our store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose personal information when you visit the store, make a purchase, or communicate with us. If our Terms and Conditions conflict with this policy concerning personal information, this policy controls.
Personal information we collect
Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect or process:
- Contact details, including your name, email address, telephone number, and billing and delivery addresses.
- Payment and financial information, including payment method, payment confirmation, transaction details, and information processed by payment providers.
- Account information, including account credentials, preferences, and settings.
- Transaction information, including products you view, add to your basket, purchase, return, exchange, or cancel.
- Communications, including information you provide when contacting customer support.
- Device information, including browser details, network information, IP address, and device identifiers.
- Usage information, including how and when you interact with the store.
Where information comes from
We collect information directly from you when you use our Services, place orders, create an account, or contact us. Information may also be collected automatically through cookies and similar technologies, from service providers acting on our behalf, and from partners or other third parties.
How we use your information
We use personal information to provide, personalise, and improve our Services. This includes processing payments, fulfilling orders, arranging delivery, managing accounts, remembering preferences, handling returns and exchanges, providing customer support, and sending order or account notifications.
We may use information for marketing and advertising, including promotional communications and advertising based on your interactions with our store. We also use information to protect accounts and transactions, prevent fraud and misuse, comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our terms.
If you create an account, keep your credentials secure and do not share your password or other access details.
How we share information
Where appropriate and subject to applicable law, we may share personal information:
- With Shopify and providers supporting services such as payment processing, fulfilment, delivery, IT, analytics, customer support, and cloud storage.
- With business and marketing partners to provide marketing services and advertising. These partners process information under their own privacy notices. Depending on where you live, you may have rights concerning sharing for targeted advertising.
- When you request, direct, or consent to sharing, including for delivery or third-party integrations.
- With affiliates or within a corporate group, where applicable.
- In connection with a business transaction, to comply with legal obligations, enforce our policies, or protect the rights and safety of our business and others.
Our relationship with Shopify
Shopify hosts our Services and processes information about access to and use of the store to provide and improve its services. Information submitted through the store may be shared with Shopify and other providers, including providers outside your country.
Our existing store policy describes the use of Shopify enhanced features that may incorporate information from interactions with our store, other merchants, and Shopify. For those activities, Shopify may be responsible for processing personal information and responding to related rights requests.
For more information, read the Shopify Consumer Privacy Policy. Requests relating to information processed by Shopify can also be made through the Shopify Privacy Portal.
Cookies and similar technologies
The Services may collect information through cookies and similar technologies. Where privacy controls are provided through the store, you can use them to manage your choices. You can also manage cookies through your browser settings, although restricting cookies may affect store functionality. Applicable consent requirements and privacy rights remain unaffected by this policy.
Third-party websites
Our store may link to websites or platforms operated by third parties. Their privacy and security practices are governed by their own policies. Review those policies before sharing personal information. Information posted in public or semi-public spaces, including social media, may be visible to others. A link does not, by itself, constitute an endorsement.
Children's information
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided personal information, contact us to request deletion. We do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information of individuals under 16.
Security and retention
No security measure is perfect, and we cannot guarantee absolute security. Avoid sending sensitive information through insecure channels, and never email passwords or full payment card details.
How long we retain personal information depends on the purpose of processing, including maintaining accounts, fulfilling orders, complying with legal obligations, resolving disputes, and enforcing agreements.
Your rights and choices
Depending on your location and applicable law, you may have the right to access information we hold about you, request correction or deletion, obtain a portable copy, and request transfer of information. These rights may be subject to conditions and exceptions.
If you live in the United Kingdom or European Economic Area, you may also have rights to object to processing, request restriction, and withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.
You can unsubscribe from promotional emails using the unsubscribe link in those emails. We may still send non-promotional communications relating to orders or your account.
Contact us using the details below to exercise your rights. We may need to verify your identity. Where applicable law permits an authorised agent to act for you, we may request evidence of their authority and verify your identity directly. We will not discriminate against you for exercising your rights and will respond within applicable legal timeframes.
Complaints
If you have concerns about our use of personal information, please contact us. Depending on your location, you may also have the right to appeal a decision or complain to your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office. Contacting us first is not a condition of exercising that right.
International transfers
Personal information may be transferred, stored, or processed outside the country where you live. For transfers outside the United Kingdom or European Economic Area, we rely on recognised transfer mechanisms where required, such as approved contractual safeguards, unless the destination is recognised as providing adequate protection.
Updates to this policy
We may update this policy to reflect changes in our practices, legal requirements, or other operational reasons. We will update the date and provide additional notice where required by law.
Contact us
For privacy questions or requests concerning your personal information, email russell.dolman@btinternet.com or write to My Pet Stuff, 62 Station Road, Warrington, WA5 2NZ, United Kingdom. For the purposes of applicable data protection law, we are the controller of personal information processed for our own business purposes.